Terms & Conditions

SHIPPING
Each artwork is printed to order, so please allow up to 2 weeks for delivery.

RETURNS POLICY
We aim to make all Heather Burns Art customers happy, not only with the products they are receiving, but also with the service they receive from us.
We deal with every return enquiry on a case-by-case basis, so if in the unlikely event that the goods you ordered do not meet your expectations, please let us know within 10 days of receipt.
The sooner we hear from you, the more chance we have in rectifying any issues that may have arisen.
You must return your purchased items to us in the original condition. Please keep proof of your purchase. Note: All goods will be your responsibility from the time of delivery.

SHIPPING DAMAGE
We pack all our goods with extra care and attention, doing our best to ensure that the goods you purchased arrive to you in the best possible condition. In the unfortunate event that goods are damaged, if it is possible, we will replace the damaged items asap.
In order to access the damage, we will require notification from you. We will usually ask for proof that goods have been damaged (eg. a photo) and deal with each damage on a case-by-case basis.

LOST IN THE MAIL
Whilst every care is taken when sending items, occasionally post does go missing. It most cases, this is usually a case of ‘delayed post’ rather than missing parcels as most post eventually turns up. If you are concerned, please do not hesitate to contact us at artist@heatherburnsart.co.za and we will do everything in our power to locate your item.